Refund Policy
Returns & Refunds, Clearly Explained
A clear summary of how return requests, damaged orders, replacements and approved refunds are handled.
Last updated: October 3, 2026
30-day return request window
You may request a return within 30 days of receiving an eligible item. The item should be in the same condition in which it was received, with the original components, accessories and packaging where applicable, and you should retain your order confirmation or other proof of purchase.
How to request a return
Email sales@klaxon.in with your order number, product name and reason for the request. For damage, defects, missing parts or an incorrect item, include clear photos or video of the product and packaging where relevant.
Do not send an item back without approval. If a return is approved, KLAXON will provide the applicable return/collection instructions and destination.
Damaged, defective, incorrect or incomplete orders
Please inspect your order after delivery. If you receive a damaged, defective, incorrect or incomplete item, contact us promptly so we can review the case. Depending on the circumstances, an approved resolution may include parts support, replacement, return or refund.
Items that may not be eligible for return
Return eligibility can be affected when an item has been used beyond reasonable inspection, modified, damaged after delivery, assembled incorrectly, or is missing original parts or accessories. Customised or specially made products may also have separate conditions. Any statutory rights that apply to you are not excluded by this policy.
Exchanges and replacements
Where an exchange or replacement is appropriate, availability depends on stock and the circumstances of the case. We may propose replacement parts, a replacement product or another reasonable resolution.
Refunds
Once an approved return is received and inspected, we will notify you about the refund decision. Approved refunds are generally processed to the original payment method where supported within 10 business days. Your bank or payment provider may take additional time to post the amount.
For Cash on Delivery orders, we may request verified bank or UPI details solely to process an approved refund when an original-payment refund is not technically available.
Shipping and COD charges
Shipping and Cash on Delivery charges are shown before an order is placed. Whether such charges are refundable depends on the reason for the return and the applicable order circumstances. Any applicable deduction or return-logistics cost will be communicated before completion of an approved return where required.