Frequently Asked Questions

KLAXON is an Ahmedabad-based Indian furniture brand offering study and computer desks, dining tables, storage furniture, beds, bar cabinets, TV units, coffee tables and microwave stands.

KLAXON is operated by KRIOS BUILDING MATERIALS PRIVATE LIMITED, Ahmedabad, Gujarat.

We are based in Ahmedabad, Gujarat, and sell through klaxon.in. Contact our team for enquiries about visiting or viewing products.

KLAXON has more than 16 years of furniture manufacturing and export experience. Contact us if you would like further company information.

We deliver to serviceable PIN codes across India; delivery availability is confirmed during checkout.

Yes. You can browse products and place orders directly at klaxon.in.

Checkout is handled through Shopify. Available payment methods are shown at checkout.

KLAXON has an Android app. Contact support for the official app link or visit the website to shop.

For bulk, office, hostel or institutional requirements, email sales@klaxon.in with your preferred products, quantities and location.

Study tables, workstations, gaming and folding desks, dining and folding dining tables, metal beds, shoe cabinets, bar furniture, TV units, coffee tables, microwave stands and selected storage pieces.

Product prices may change. The current selling price on the relevant product page is the price to use, subject to checkout details.

Displayed product prices are in Indian rupees and include applicable tax unless a listing expressly states otherwise.

Yes. An invoice is provided for orders; where available, use the optional GST details field for business billing and contact support for invoice questions.

Compare width, depth, storage and available chair clearance. As a starting point, compact laptop desks may need 80–100 cm, while a monitor setup often benefits from 100–120 cm or more.

Yes. Explore our gaming, computer, workstations and L-shaped study table collections, and compare individual specifications.

Some models include drawers, shelves, trays or cable-management features. Check the exact product listing.

Yes. Folding study tables and selected foldable dining tables are available in their respective collections.

No. KLAXON dining-table listings do not include chairs unless a product page explicitly says otherwise.

The currently listed single metal bed is 90 × 200 cm. Check the Beds collection for current availability and new sizes.

These are not part of the currently listed KLAXON furniture range. Check the catalogue for newly added products.

Compatibility varies by model. Check each unit's supported TV size, dimensions, mounting requirements and wall suitability.

Capacity varies by design and footwear size. Check the product's door count, shelf layout and stated capacity.

Yes. We have selected bar cabinets, mini-bar units and multi-tier microwave/kitchen racks.

Visit each product page for available images and videos; not every model has a video.

The product page shows availability. For a specific finish or product, contact sales@klaxon.in with its link or SKU.

The standard catalogue is on klaxon.in. For special requirements, contact support; custom orders are not guaranteed.

Yes, enquire at sales@klaxon.in or +91 99798 40538 with product details, quantity and delivery city.

Many KLAXON products use engineered wood with metal frames or components. Materials differ by product; use the actual listing for specifications.

Many items use engineered wood rather than solid wood. Always check the material specification of the model you want.

FD means Forest Dark, a dark wood-look finish.

Finishes may include Forest Dark, Asian Walnut, Oak/White, Oak/Black, White, Black or Brown depending on the item.

DIY means the product requires customer assembly. Refer to the included assembly instructions and parts.

Do not assume installation is included from an abbreviation alone. Check that specific product's installation statement or contact KLAXON before ordering.

Exact material grades or certifications should be confirmed from the relevant product documentation. Contact KLAXON if a particular standard matters to your purchase.

Load capacity is product-specific. Contact support with the product name or SKU if the verified load limit is not listed.

Do not assume either protection unless it is explicitly specified for the product. Avoid standing water, excessive humidity and prolonged heat exposure.

Minor differences can occur because of lighting, photography and screen settings. Compare the listed finish and product photographs.

Review the dimensions on the product page. Ask support if a measurement is missing.

Measure width, depth, height, chair and door clearances, plus the route from the building entrance. See our Measure Your Space guide.

Measure lift doors, stair turns, corridors and room access. Furniture is often flat-packed, but packaging sizes vary by product.

Yes. Share your room dimensions and intended use with sales@klaxon.in or +91 99798 40538.

Choose a product, add it to your cart, enter your shipping details, select an available payment method and complete checkout.

You can create an account for order-related convenience; follow the options available in checkout.

Available methods may include UPI, supported debit/credit cards, net banking and Cash on Delivery where eligible.

COD is available only where shown at checkout. A ₹500 COD handling fee applies to an eligible COD order; standard delivery is free to serviceable Indian PIN codes.

This is a COD handling fee, shown before order confirmation. It is separate from the free standard delivery service.

EMI is not currently listed as a standard payment option. Use the payment methods actually offered at checkout.

Check klaxon.in for the current sale price and any valid offers. Do not assume an additional discount applies to an already reduced selling price.

Contact your payment provider and KLAXON Support with the transaction reference. Failed-payment reversals depend on the provider.

Contact support as soon as possible with the order number. Changes depend on whether processing or dispatch has started.

Request cancellation as soon as possible at sales@klaxon.in or +91 99798 40538. Whether cancellation is possible depends on order status and the applicable terms.

An order may be cancelled when stock, payment verification or delivery serviceability prevents fulfilment. Support will advise the refund process for affected orders.

If an obvious listing error affects your order, KLAXON will contact you about the applicable resolution.

No. The displayed selling price is already the reduced price. The struck-through reference is a comparison, not another automatic checkout discount.

Standard delivery is free to serviceable PIN codes in India. COD, where selected, has a separate ₹500 handling fee.

KLAXON's current online delivery service is for India only.

Timing depends on the product, destination and carrier. Review the estimate shown at checkout or your order update; dates are not guaranteed.

Enter your delivery PIN code during checkout to check serviceability for that order.

Use the shipment updates shared after dispatch, or contact support with the order number.

Delivery may be handled by a courier or specialised furniture logistics partner depending on size and location.

Access and unloading arrangements vary. Contact support about your specific building and delivery address.

For bulky deliveries, a logistics partner may contact you about an appointment; a specific date cannot be promised in advance.

Send your order number and PIN code to sales@klaxon.in or call +91 99798 40538.

Many items arrive flat-packed. Some require DIY assembly and others may have an installation service stated on their product page.

Only when the exact product listing confirms installation is included. Do not rely on an unexplained product-code abbreviation.

Contact sales@klaxon.in or +91 99798 40538 with your order number and product name to check the installation service.

Assembly instructions and relevant fittings should accompany DIY items. If anything is missing, contact support with photos.

The time and tools depend on the design. Follow the product's instructions; contact support if you need help.

Stop rather than forcing the fitting. Share the part photo, order number and product name with support.

Yes. Share a photo or video of the specific step and the product name or SKU so the team can guide you.

Eligible returns can be requested within 10 days after delivery, subject to the product condition and applicable order terms.

Keep the item, original parts, accessories and packaging in suitable condition for review. Damage from misuse, incorrect assembly or modification may affect eligibility.

Email sales@klaxon.in with the order number, product and reason, plus photos or video when relevant. Wait for return approval and instructions before sending anything back.

Keep the packaging and contact support with the order number and clear photos. Do not return it without instructions.

Document visible damage immediately, retain the packaging and send photos/video with your order number to KLAXON Support.

Some products may have multiple cartons. Check the packing information and contact support with photos if components are missing.

After a request is reviewed and approved, KLAXON will advise pickup or return arrangements. Return shipping charges, if any, should be communicated before completion.

Pickup is free for an approved return involving a confirmed product defect or installation-related issue. Support will arrange the applicable resolution.

Exchanges depend on availability and circumstances. Contact support before placing a replacement order.

Approved refunds are generally processed within 10 business days after the returned item is received and inspected. Payment providers may take extra time.

For an approved COD refund, KLAXON may request verified bank or UPI details to complete the refund.

The ₹500 COD handling fee is refundable as part of an approved eligible return. Support will confirm your refund breakdown.

Yes. Keep the packaging and all parts until you are satisfied with your delivery, especially if a return or replacement review may be needed.

KLAXON offers a one-year warranty subject to the product's applicable terms. Contact support to confirm coverage, exclusions and the claim process for your model.

Misuse, incorrect assembly, unauthorised modifications or damage from excessive moisture and heat may not be covered.

Email sales@klaxon.in or call +91 99798 40538 with your order number, SKU/product name and clear photos or video.

Contact support with your order number and registered contact details so the team can assist.

Contact support with your model and a photo of the part. Availability and any charges are confirmed case by case.

Gently tighten accessible fittings following the instructions. If the problem persists, share a photo/video with support.

Email sales@klaxon.in with the issue and order details, or call +91 99798 40538. Ask for escalation if your issue remains unresolved.

Use a soft dry or lightly damp cloth; dry any moisture promptly. Avoid abrasive pads and harsh chemicals.

Wipe spills immediately, avoid standing water and direct heat, and use coasters or protective mats.

Lift instead of dragging, with assistance for large pieces. Follow the product's installation and handling instructions.

Check and gently retighten accessible screws and fittings periodically.

Email sales@klaxon.in or call +91 99798 40538. KLAXON is based in Ahmedabad, Gujarat.

The submitted contact information lists the same number for WhatsApp and calls: +91 99798 40538. If a WhatsApp reply is unavailable, email support.

No fixed support hours are confirmed. Send your query and the team will respond when available.

Include the order number, product name or SKU, issue description and photos/video if relevant. Do not send card details or passwords.

Visit the Account Deletion Request page or contact support. Certain order records may be retained for legal, tax or warranty requirements.

KLAXON's published privacy information describes service-provider sharing for orders and operations. See the Privacy Policy for full details.

Use the unsubscribe link in a promotional email. Transactional order messages may still be sent.

Email sales@klaxon.in with your proposal or enquiry.